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Returns & Exchanges

For U.S. orders, you can find our detailed return policy here. 

You have 10 days to return or exchange your items, let us know straight away if you’d like a different size or a refund, we will create the return label for you. Returns must be completed by mail, items must be returned with their original tags on. Take your return to your nearest drop off point and send your purchase back to us. 

For international orders, you can find our return policy here. 

You have 10 days to return or exchange your items, let us know straight away if you’d like a different size or a refund, you must pay for the shipping label. Returns must be completed by mail, items must be returned with their original tags on. Take your return to your nearest drop off point and send your purchase back to us.

 

Receiving a Refund

Refund time frame may vary depending on the payment method and processing times between payment providers. 

Credit Card: Our bank will credit your account within 5-10 working days of receipt of your items. 

Paypal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.

FAQ

Can I return items if they don't fit me?

You can return or exchange the items if they don’t fit you, contact our customer service team at customerservice@primeoflime.com and a sales associate will help you out.

What is the timeframe for returns?

You have 10 days to return or exchange your items.

Do I need to keep the tags attached to the clothes for returns?

Yes.

Can I exchange an item instead of returning it?

Yes! Just contact us at customerservice@primeoflime.com and we will gladly make the exchange.

Do you offer free returns?

Yes.

Can I return items bought on sale or clearance?

No, we have a final sale policy on sale items. 

What if I received a damaged or defective item?

Contact us at customerservice@primeoflime.com and we’ll gladly exchange or return your item. 

Use coupon code WELCOME10 for 10% off your first order.

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